Shipping policy
Thank you so much for shopping with DELALUZ. Every order is packed with care by a small team, and we truly appreciate your patience and support.
Processing & Shipping Times
Orders are processed within 1–3 business days after purchase. Once your order ships, you will receive a confirmation email with tracking information.
Please note:
- Business days do not include weekends or holidays.
- During launches, restocks, or high-volume periods, processing times may be slightly longer.
- Shipping times shown at checkout are estimates provided by the carrier and are not guaranteed.
Pre-Orders
Some DELALUZ items may be offered as preorder pieces. Estimated ship dates are listed on the product page. Orders containing pre-order items may ship together once all items are available.
Address Accuracy
Please double check your shipping address before placing your order. DELALUZ is not responsible for packages delivered to incorrectly entered addresses.
Lost or Delayed Packages
Once packages are handed off to the shipping carrier, DELALUZ is not responsible for shipping delays, lost, stolen, or marked-as-delivered packages. If you experience an issue, we recommend contacting the carrier directly with your tracking number.
International Orders
International customers are responsible for any customs fees, duties, or import taxes required by their country.
Order Changes & Cancellations
Because orders are processed quickly, we cannot guarantee changes or cancellations once an order is placed.